Dallas-based Intervoice renews $17 million contract with anonymous multinational

by PegNews wire

The contract is valued at $17 million over four years.

DALLAS — Intervoice announced today that a leading global financial services firm with operations in more than 50 countries has extended and expanded its existing hosted services agreement with the company. Based on the customer’s minimum commitments, Intervoice is valuing the contract at approximately $17.0 million over 4 years, subject to certain cancellation provisions.

In the short term, the contract is expected to generate quarterly revenues similar to those generated under the prior contract. Intervoice is a world leader in unified communications with more than 23,000 installations worldwide. Citing competitive issues, the client requested anonymity in this announcement.

Photo not provided by Intervoice

The $17 million is to be picked up in an unmarked suitcase, behind the third pipe at the gas station's mens room.

“With the increased adoption and migration to speech applications more and more enterprises are recognizing the value of hosted services offerings for providing automated self-service solutions to their customers. In the past three years in particular we’ve seen increased momentum including from the financial services vertical which is one of our largest market segments for hosting,” commented Jim Milton, chief operating officer, Intervoice. “This firm’s decision to expand on its existing contract is testament to the high standards and commitment we have to ensuring our hosted and managed services are providing the best in voice automation applications delivered within our unique and scalable approach to hosting. We are honored to be expanding our relationship with this firm, and proud that they have been an Intervoice customer for more than five years.”

Intervoice is the Dallas-based leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities.

Source: Intervoice