Wednesday, February 13, 2008
Dallas-based Intervoice wins $5.2 million contract with anonymous major U.S. telecommunications company
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DALLAS — Intervoice, Inc. today announced that a major U.S. wireless telecommunications company has contracted it to provide speech-enabled self-service for its prepaid wireless subscribers. This long-standing customer chose Intervoice to replace its existing pre-paid self-service platform that was originally acquired from a competing vendor. The new contract is estimated to be worth $5.2 million.
Photo not provided by Intervoice
Who could this mysterious, unnamed telecommunications giant be?
Citing competitive issues, the customer requested anonymity in this announcement. This follows a long history of anonymous clients for Intervoice.
“This wireless carrier is focused on delivering a consistent, award-winning customer experience across all channels. For the carrier to accomplish its goal, having a standard self-service capability across all channels is vital,” said Andrea Holko, Senior Vice President, Global Consulting Services, Intervoice. “Our collaborative relationship with this carrier allows us to bring together our deep expertise in voice user interface (VUI) design with the carrier’s depth of customer knowledge to deliver an unmatched level of excellence in application design and a dramatically improved experience for their subscribers.”
Intervoice is the Dallas-based leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications.
Source: Intervoice
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