Monday, January 7, 2008
Fort Worth Police Department aims to answer its emergency calls
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"Do not hang up. You've reached the Fort Worth Police Department. In the event you are about to be stabbed, why not try stabbing back?"
Aside from crime itself, the Fort Worth Police Department is fighting against its phone system, hoping to cut down the number of emergency calls put on hold.
According to the S-T, if you had an emergency last summer, you had a 20% chance of being placed on hold, listening to a recording asking you not to "hang up."
The gaps in operator response, which can literally be the difference between life and death, are the result of a combination of staff shortages, a crackdown on city employee overtime, high turnover and equipment limitations.
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Posted by Chad
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Comments
Robert Lilly Verified
It is very interesting how these articles do not address the underlying and very serious problems with this section of the Fort Worth Police Department. Interesting that it doesn't mention the HUGE personnel turnover rate in this section - for sometime one having the highest turnover of any City department.
Why should this be?
Could it be that there are NO commissioned police officers or commissioned police supervisors working anywhere in a section that is so import to the safety and welfare of the citizens of Fort Worth – all in the name of “saving money”? Could it be that the non-commissioned manager in charge of this section (for many years)is incapable of retaining employees because of the "draconian" management methods employed? Could it be that the same "manager" consistently fails to have any respect or consideration for either the section's employees or for the field officers or field supervisors who are tasked to provide timely service?
Could it be a certain deputy chief - who has current designs for becoming chief of the department - has unwaveringly supported this "manager" and the decades long inadequate state of affairs in the communications section and who has relentlessly failed to support anyone who might criticize the "status quo" or who might even suggest that the system might be "broken" or could be drastically improved?
Could it be that the Chief of Police was fully aware, from the day he took office, of the serious problems inherent in this “broken system” but, who has for years, allowed himself to be consistently “talked out of” taking any action - for whatever “pressing” reasons that existed each time?
These are serious and important questions that need to be dispassionately and intelligently evaluated and addressed. Why? Because failures here can easily, and repeatedly, place the lives and well being of citizens and field police officers at risk should the system fail.
There ARE a myriad of serious problems involved in this issue that a "new phone system" will not even begin to address.
This unit of the Fort Worth Police Department needs to be "razed" and completely reorganized (and directly managed) by experienced commissioned personnel who have sworn the oath to “protect and serve” the citizens of Fort Worth and who have a real concern and caring for said citizens, the field units that this most important of Sections is required to support, and for their “sworn duty”.
You do get what you pay for.
9 months ago ( Link to this comment | Suggest removal )
Vengeful_Massage_Therapist Anonymous
For details, follow the link to the real news site.
9 months ago ( Link to this comment | Suggest removal )
Scott Doyle Verified
Indeed, you seem quite vengeful.
9 months ago ( Link to this comment | Suggest removal )
Vengeful_Massage_Therapist Anonymous
Well, I came to this website in hope of finding news. Instead, the lead story on the front page- the one deemed the most important DFW news story by PN's editorial team- is an article about a pizza chef quitting his job. Meanwhile, DMN has an article about June Jones being hired by SMU as the new football coach. So, I went over to the PN sports page, thinking maybe there'd be something about it over there. I was greeted by a huge Dallas Mavericks logo, on which I clicked and was rewarded with a two-paragraph brief about last night's game. Seems like PN would be better off to admit that it can't really be a news site and just move forward with being an arts and entertainment resource.
9 months ago ( Link to this comment | Suggest removal )
Teresa Gubbins Staff
hey vengeful-massage-therapist, welcome to Pegasus News! are you saying that you were hoping to see a story here about June Jones? if we don't have one up yet, we will soon. and meanwhile, i'd have to take issue with your dismissal of the story about "the pizza chef quitting his job". that's a major business story about the most significant restaurant group in Dallas. We're featuring it as our lead story because it was broken here on Pegasus News, and has since been picked up (and generously credited ) by other news outlets in town. we got your news right here
9 months ago ( Link to this comment | Suggest removal )
Vengeful_Massage_Therapist Anonymous
Thanks for your response, Ms. Gubbins, and congratulations on breaking the story and congratulations also that D credited you in its blog. However, the fact that a Pegasus staffer broke the story does not justifiably make it the lead news story in Dallas this evening. Not by any stretch of the imagination is this the most important story in Dallas right now. If you want to be taken seriously as a news organization, you're going to have to put journalistic ethics and civic responsibility above self-promotion.
9 months ago ( Link to this comment | Suggest removal )
Teresa Gubbins Staff
oh honey, it ain't about me, i promise. meanwhile, i hope you saw our June Jones story. great stuff!
9 months ago ( Link to this comment | Suggest removal )
DC Anonymous
Actually, tg, it is all about you.
Come to think of it, I am awfully tense tonight.
9 months ago ( Link to this comment | Suggest removal )
OpusthePoet Anonymous
So, we have a job that pays garbage, with a manager that treats the employees like replaceable parts that need to be worn out, and nobody can figure out why a critical part of the law-enforcement and emergency communications chain is breaking? I know they haven't been teaching critical thinking skills in TX for a long time, but I didn't think it had been that long.
8 months, 4 weeks ago ( Link to this comment | Suggest removal )
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