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Monday, January 26, 2009

UPDATED: DART Red Line trains down Monday morning due to electrical problems

By Teresa Gubbins

Updated 10:00 a.m., January 26, 2009

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The DART Red Line has been experiencing electrical problems since about 7 a.m. Monday, stopping southbound service from Plano and causing major delays for commuters.

One commuter reported that the DART station at George Bush was crowded with employees and that he saw "some people getting on northbound trains, I guess in hopes that they'd eventually go southbound -- very strange."

At 8:30 a.m., a DART employee said that she saw an email sent out to staff at about 7:15, explaining a problem with a "rail guard", and that southbound service was about to be reinstated.

If DART employees know about the problem at 7:15 a.m., it seems like it might be a good idea to share that information with members of the media or perhaps on those red displays at the stations.

UPDATE: Explanation from DART says that a northbound train experiencing an electrical problem stalled near the Dallas Convention Center, which caused crossing arms to lower and blocked street traffic from the convention center to the Dallas Zoo. And that, by 9 a.m., the problem had been solved and traffic was "flowing". Really? So that's it? One hates to dog DART unnecessarily, they do have the trains running most days on time, but that seems pretty dismissive. One wants to see a heartfelt apology and possibly some tears.

Alex Bentley contributed to this story.

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Comments

Alex Bentley

Alex Bentley Staff

Yeah, nothing about the delay on the electronic signs at the station -- at least give commuters an explanation, DART!

9 months, 2 weeks ago ( Link to this comment | Suggest removal )

David Gouldin

David Gouldin Staff

That's not the only thing they're having problems with today.

9 months, 2 weeks ago ( Link to this comment | Suggest removal )

Mike Orren

Mike Orren Staff

David, that's status quo. They still haven't figured out how to make their site work without entering "www."

9 months, 2 weeks ago ( Link to this comment | Suggest removal )

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