Plano-based Perot Systems wins IT Service Desk Team Excellence award

by PegNews wire

Perot's tech support does more than just tell you to turn the computer off and on again.

Perot Systems Corporation today announced that it has been awarded the prestigious Team Excellence Award for External Service Desk Support from Think Services' HDI, the world's largest IT service and support membership association, certification and training body.

The annual award honors the IT service and support professionals who have most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support.

"We are honored that Perot Systems has been awarded one of the industry's highest recognitions for our outstanding service desk quality and delivery," said Scott Barnes, Perot Systems Vice President, Infrastructure Solutions. "Perot Systems is about people, and we are very proud of the Service Desk team for their unwavering dedication and customer focus that has earned the commendation and respect associated with this award."

Each year HDI selects the top industry service desk provider based on criteria focused on the people, process, and technology aspects of the support operations. The 2009 Award was presented to Perot Systems recently at the HDI Annual Conference and Expo held in Las Vegas, attended by more than 1,800 professionals from around the globe.

Rich Hand, HDI Executive Director of Membership and conference host, commented on these achievements. "Perot Systems' End User Services International Service Desk has made true connections with their customers and it showed. The management team focused on motivating their team to make the service desk even stronger. Congratulations for mastering critical facets of this industry."

Perot Systems, an early adopter of IT Infrastructure Library (ITIL)-based best practices and systems, provides clients a single point of contact for resolving technical issues and application support while assisting with business requests. The Perot Systems Service Desk offers 24x7 "follow-the-sun" coverage, multi-language support, and multi-channel access for a broad variety of technical, application, and business support functions. Operations are provided from centers around the world and handle more than 3 million contacts annually.

"What's even more gratifying about Perot Systems winning this award is the recognition it bestows on our culture of people and teamwork," Barnes added. "While our service desk team is a network of support centers around the world, they are a close-knit team with singular focus and the support of our entire infrastructure group and its leadership. This award is the ultimate job well done!"

Source: Perot