Renaissance Dallas Hotel named 2009 Hotel of the Year by Hotel Association of North Texas

by PegNews wire

DALLAS — The Renaissance Dallas Hotel has been named 2009 "Hotel of the Year" by the Hotel Association of North Texas, edging out the region's most high-profile hotels for the coveted industry title. The "Hotel of the Year" award was announced on October 30 at the Hotel Association's Annual HOSPY Awards, following a rigorous region-wide nomination and selection process.

In winning "Hotel of the Year," the 514-room Renaissance Dallas Hotel was saluted for its strong 2009 focus on the guest experience, jumping from #57 in guest satisfaction for the Renaissance brand nationally to #6 in just one year. While the hotel's 2008 guest renovation was cited as a factor, the greatest driver for this accomplishment is the hotel's new Team First philosophy, which is based on hotel team members consistently helping each other to better serve hotel guests. The Renaissance Dallas Hotel had strived to enter the Renaissance brand's prestigious top-ten guest satisfaction ranking in 2009, and using this approach, they achieved their goal with a dramatic ascent to #6.

"I am very proud for our team, and that their hard work and dedication to each other, to our guests and to our community have been recognized by the HOSPY Awards," said Tim Sullivan, general manager, the Renaissance Dallas Hotel. "The teamwork and commitment displayed by our associates in this very difficult year has been nothing short of heroic. I am extremely honored to serve with this team."

In 2008-2009, The Renaissance Dallas Hotel mastered an acclaimed new guest arrival experience and improved organizational productivity through more efficient use of staff, streamlined food delivery planning, and expanded recycling and conservation efforts to win the Energy Star Award. In 2009, the hotel has already exceeded goals for market share as well as for guest, associate and event satisfaction, while creation of an exclusive new hotel transportation agreement has further enhanced 2009 guest satisfaction metrics. The Renaissance Dallas Hotel has also been a leadership partner with the Hotel Association of North Texas and the Dallas Convention and Visitors Bureau to develop and market an innovative, Web-based incentive program designed to bring new meeting business to Dallas.

With its iconic architectural setting and distinctively elegant sense of place, The Renaissance Dallas is located adjacent to the Dallas Market Center complex at 2222 Stemmons Freeway, Dallas, TX 75207. For hotel information, visit www.renaissancehotels.com or call (214) 631-2222.

Source: Renaissance