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Monday, October 3, 2011

Review: The verdict on In-N-Out Burger’s fries


Within two minutes, the piping hot fries are lukewarm with the texture of cardboard.

In-N-Out Burger's fries

Jonathan Zizzo

In-N-Out Burger's fries

Salty. Greasy. Goodness?

When surveying the endless crowd of In-N-Out burger devotees, one question rings far and wide: “What’s up with the fries?”

Fresh-peeled potatoes are cut on-site daily, and each serving is fried in good-for-you cottonseed oil, finished off with a dash of salt and pepper. With that simplicity, still, they are commonly considered to be the worst item on In-N-Out's menu.

The heralded burger arrives on a red plastic tray with these standard looking fries in the chain’s signature red and white cardboard basket. To the touch and feel, all seems well. The first bite is still hot, unadulterated, and pure. On the tongue, the texture is almost chalky. It’s as if they're not fried to the standard, golden crunch. Nevertheless, it’s a fry and it's piping hot.

Read a review of In-N-Out Burger's other menu items here. Or, check out a comparison of In-N-Out vs. Whataburger.

Bite two is dipped in ketchup and bite three in chocolate shake. Both are underwhelming as the sweet condiments erase any hint of a mixed-texture, fried, savory treat. Within two minutes, the basket goes cold and any hope for an enjoyable ride with the famed cheeseburger is dashed. The now-room-temperature fries are like cardboard and easily break in half with no noise or show – just a mealy, dry demise.

In-N-Out Burger's fries

Jonathan Zizzo

In-N-Out Burger's fries

As part of the not-so-secret “secret menu,” there are two options to alter the fries to a tastier, albeit less health-conscious treat: “animal style” and “well-done.” “Animal style” may be a fan-favorite, but it’s hardly a way to justify the fries as satisfying: The fries are topped with two pieces of melted American cheese, a heaping portion of diced, grilled onions, and a massive dollop of In-N-Out “spread” (a creamy special sauce akin to thousand island dressing). Any hint of potato taste is lost with animal style.

“Well-done,” on the other hand, is a full order of brown, crispy fries – the ones you find at the very bottom of the basket. These medium cut potato fingers are closer to par because they add a crispier finish-out and more of that deep fried sensation. But the dull, un-inspiring taste still lingers. The salt and peppered bites call for perhaps a more diversified seasoning a la Burger House. Or maybe a more artery-clogging fry bath in, say, canola, the choice oil of Whataburger and McDonalds.

It seems the dilemma on In-N-Out’s fries boils down to a question of fry integrity. Is the future of fries adapting to the taste of healthier versions? Or is the purpose of such a burger-mate to satisfy our craving for something plain greasy, salty, and oh-so-good? We think it's the latter.

The Assignment Desk, DFW
Pegasus News Content partner - The Assignment Desk, DFW


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darley, anonymous:

Couldn't agree more. These are the most disappointing fries I have had in a while. They need something (seasoned salt?) to give them a lift and a way to order them "medium-well done". Until then, they will not be included in my order.

1 year, 7 months ago
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Vic Savelli, staff:

The lousy fries keep me from frequenting In-N-Out burger as much as I probably would. I don't know how they get them crunchy on the outside (even though they look undercooked) but the center of the fries taste frozen.

1 year, 7 months ago
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Jason Rice, verified:

But what about the children?

I dunno what that means, but it comes up in every conversation I ever have with a Californian, so it must be pertinent.

1 year, 7 months ago
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Robyn Darley, staff:

Let it save the children from eating fries at all Jason, I'm sure it'd make San Francisco happy :) Skipping the fries at INO works for me, relieves some of the guilt from doubling up on the patties.

1 year, 7 months ago
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gulledl, anonymous:

They opened an In-N-Out in Fort Worth a while back, I had my first burger and fries there last night. What's all the fuss about? Yeah, the fries were crappy, not even as good as Ore-Ida's heated up on a cookie sheet in the oven. But the burger was nothing to write home about, either...compared favorably to a Wendy's burger, but a far cry from Whataburger, Sonic, or Dairy Queen.

1 year, 7 months ago
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weililou2000, anonymous:

The choice of potato and the fact that In-N-Out's fries are unadulterated are the reason why they suck. Burger King spent millions developing their fries with the rice flour coating, and I'm sure McDonalds has too with their beef flavoring (which a group of Hindu vegetarians sued them for), foam inhibitors, gentically modified potatoes, and par frying. In other words, In-N-Out needs that food scientist treatment which are taste buds are more accustomed to.
FYI, canola oil is the healthier option as it contains far less SATURATED fat than cottonseed oil -- look it up.

1 year, 7 months ago
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papagbaxters, anonymous:

I wish the people that favor Whataburger, Sonic or Dairy Queen to In N Out would stay at those places, and not go to In N Out because I can't even get in the parking lot at In N Out, it's so packed. That should be a message. No waiting and Whataburger, Dairy Queen and Sonic means nothing there worth waiting for. In N Out is the best and is not even in the same league as those other 3 mentioned.

1 year, 7 months ago
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kevrmoore, anonymous:

I love the In'N'Out fries, extra crispy. Absolutely hate the Whataburger fries, always oily and soggy and stale. InO fries actually taste like potatoes. The others taste like oil and food flavoring. Think too many people have forgotten what real food tastes like.

1 year, 7 months ago
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Collin Gouldin, verified:

Just like the rest of their menu you can specify how you want the fries cooked. I have tried them this way but I plan to order them "extra crispy" next time.

1 year, 7 months ago
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Jason Rice, verified:

That should be a message.

Yeah. Too dang many Californians.

Oooh! Look ! House prices are up again in SF!!! Hurry home they miss you!

1 year, 7 months ago
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frenchangel2000, anonymous:

In N Out is not all that and a bucket of fries. I really don't get what the fuss is about. Five Guys and Burger Street are loads better - and PapaG, you needn't worry, I won't be going back to INO again.

1 year, 7 months ago
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pamgossick, anonymous:

I love Burger Street!

1 year, 7 months ago
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hotcrossbuns, anonymous:

Five Guys can keep they ten buck burger. Processed cheese on a 'gourmet' burger? You're outta here! Most disappointed I've ever been for some place that was over-hyped. We tried In N Out over the weekend, and while I agree that the fries seemed a little strange (my first thought after bite one) can you beat the price? Four people with all the trimmings under 20 bucks! Here in Fort Worth, Chubby's sliced and fried potato 'chips' win the flavor award. Wish everyone had something comparable. In N Out, are you listening?

1 year, 7 months ago
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pattyjones90, anonymous:

had my first and last In N Out burger and fries the other day. what the heck was all the hype about, I thought they had forgotten the pattie on my bun, had to dig for it, way to small. If you are in Texas anywhere close to the small town of Jacksboro and haven't experienced a Herd burger, do it...it's the best burger I have ever eaten and this has been a family owned business for aprox 100 yrs, not a chain, this is the only one, well worth waiting for when you get there. one thing before you go, they don't have fries, it will be a small bag of chips of your choosing and a bottle drink if you want, there is no chili or any secret way of ordering, they don't take checks or credit cards, just good ole' cold cash, enjoy!

1 year, 7 months ago
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jamesamoyers, anonymous:

My first In-N-Out Burger was during Labor Day weekend '02. It was a memorable event at the Fisherman's Wharf in San Francisco.

I resolved that two events would not be realized during my lifetime were our Texas Rangers achieving the World Series and In-N-Out coming to Texas. At age 63, I concluded that the impossibles win.

1 year, 7 months ago
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Jason Rice, verified:

Herd burger

A new quest.
Thanks Patty.

1 year, 7 months ago
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tomdiep, anonymous:

It's cheap so don't be too critical!

1 year, 7 months ago
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hohnn, anonymous:

Its a shame our taste buds have become so used to frozen french fries that fresh french fries taste like an abomination.

1 year, 7 months ago
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txfluvg1eats, anonymous:

papagbaxter, you obviously don't know what a good burger is. Kincaid's should be the burger that is used as the standard, though I do not to eat anyone's fries. The In-n-Out burger is okay for a fast burger, though Whataburger and Sonic are better by far. I eat two small burgers at Kincaid's, no fries and am out for seven bucks, with the same ground-fresh-today prime beef, with just the right amount of fat.

1 year, 7 months ago
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keithzavitz, anonymous:

Personally glad to hear so much griping. Now maybe there will be fewer of you morons in line at In-N-Out so those of us that truly enjoy the uniqueness of their burgers and fries will have less of a wait. Everything is freshly made that day and the turnaround on your order is remarkable. I've been an In-N-Out fan for decades and glad they stay the same all these years.

1 year, 7 months ago
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dthibodeau72, anonymous:

In-n-Out- Why don't they leave the skin on. Fries stay hotter for a longer period of time. Blend a seasoning. thier Burgers are great wouldn't change a thing. Chef Dennis

1 year, 7 months ago
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dthibodeau72, anonymous:

yes

1 year, 7 months ago
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kasey, anonymous:

Papagbaxters, I agree with you. I wish all those whining about how bad In-N-Out is would stay away so I can actually get my burger and FRIES. They're just used to inferior, frozen precooked fries like Whataburger (which for means Whataloadofcrap).

1 year, 7 months ago
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punanypoet05, anonymous:

These burgers are over-rated and the fries taste like sh*t. T he burger taste like Dairy Queen so what is the big fuss for ????????

1 year, 7 months ago
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mwyner13, anonymous:

I think In and Out is the best drive thru, but the fries stink. Five Guys has the best fries. Smashburger has the best burgers, but Fat Burger beats them all.

1 year, 7 months ago
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mwyner13, anonymous:

I think In and Out is the best drive thru, but the fries stink. Five Guys has the best fries. Smashburger has the best burgers, but Fat Burger beats them all.

1 year, 7 months ago
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virgil27, anonymous:

I finally had my forst In and Out Burger last night. Eh!

Right off the bat, I must say, I do not know why people are running over their children to sit in an hour long line three days after this place has opened just to get this burger. It is definantly better than White Castle, but I have had better burgers in at least 3 places within a mile of this location.

The fries tasted worse than the paste I used to eat on a dare back in Kindergarten. You know you have bad fries when even ketchup doesn't help them.

Ane let's just address the fact that having a SWAT team escort your car in, and 600 employees circling your car with menus, order taking, cashiering, and then 900 more swarming bodies inside the store making the product on what can only be described as something out of Big Brother 1984 novel....is a smidge unnerving. " Do you want this to-go or would you like to be able to eat it immediately in your car? " SERIOUSLY? Let me have the damn thing in a glider plane for quicker escape from this.

1 year, 7 months ago
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dgaines618, anonymous:

In and Out must be doing something right,otherwise you would not be having this discussion... I've been told if they are talking/comparing you, then you are doing something right.

People this is why they call is it "Choices", We aare are entitled to our opinions, and that does not make it right or wrong. Get over it!

1 year, 7 months ago
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vickie, anonymous:

Five Guys is better.

1 year, 7 months ago
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QuestforBurgers, anonymous:

Maple and Motor/Dairy-ette/Club Schmitz - enough said...

1 year, 7 months ago
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Jason Rice, verified:

in a glider plane

Or on a boat, or in a train. Not in a box. Not with a fox.

those of us that truly enjoy the uniqueness

Emperor's New Burger

1 year, 7 months ago
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boomtown72, anonymous:

Truth be told, In n Out fries are fresher than any others. They are not frozen like all of the other fast food chains that people feel are superior. The trick is to par cook the fries, that is to cook them in oil, pull them out and let them rest for a few (they are still cooking out of the oil BTW), then re-fry them to give them the crispy texture. Different kind of potatoes also give you different results. Too many labor hours for a fast food chain. The fries don't suck, they are just different. They are a truer representation of fresh cut fries. I guess most people are just used to, and more accepting of processed foods. And no I don't work for them.

1 year, 7 months ago
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Egorsti, anonymous:

Their fries are like the shoestring potatoes you get out of a can. If shoestring potatoes out of a can were unpalatable. It's amazing to me that SO many people dislike their fries and stay away from the place for that reason (myself included...you gotta have fries with a burger, so I dismiss those who say they just don't order the fries), yet INO doesn't do anything about it. I mean, I assume people in California don't like 'em, either. Really, they are shockingly bad.

1 year, 7 months ago
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boomtown72, anonymous:

@Egorsti-that doesn't really make sense, but whatever...The pots are cut, fried, salted and served (unlike canned pots). I guess, if you process them, add a bunch of bs, put them back together, and cook them than they will be a winner in your book. You should team with Leslie Brenner and you guys may be able successfully critique food. Lamesauce on you fry review.

1 year, 7 months ago
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ray326, anonymous:

Health and flavor have nothing to do with it. Cottonseed oil is cheaper than canola. End of story.

1 year, 7 months ago
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sa2032, anonymous:

I have been wanting to try the fries at IOB in Allen TX - their fries are supposed to be vegan, just fresh cut potatoes, vegetable oil and salt, no other additives. I was craving fries the other day and drove 10 miles from work to IOB and I was SO DISAPPOINTED. I have tried fries everywhere practically because sometimes that's the only thing I get to eat. McD has beef products, Wendy's natural cut fries tastes fishy (probably fry fish or something in the same oil), Burger King was soggy. But IOB was the WORST. It tasted chalky and like cardboard and almost like the potatoes were old. Really weird - I could hardly finish it.. I make fries at home and they taste good hours after too..maybe a bit soft but still tasty. I plan to give it a second chance but reading some of the reviews makes me think I will be disappointed again. Chick Fill A waffle fries are the best.

1 year, 7 months ago
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robfwtx, anonymous:

Oh please, to the guy that said Whataburger, DQ, and Sonic aren't in the same league as these old fast food junk joints. They're not. They're better. I stood in line for 10 minutes waiting for my first one, only to find out I couldn't add bacon. I took it without but wasn't pleased. I tried again for just a plain cheese burger with mayo. When the girl behind the counter said I couldn't have mayo but I could have this Thousand Island sauce, I asked if mustard was even an option. She said yes and I said let me get this straight, you have all but one typical burger condiment? She said I'd like the sauce. I laughed and walked next door to Wendy's and got what I wanted. In-N-Out is great for those that like the immature menu's like all the greats had when first starting out but I've grown too fond of my matured fast food joints with choices to make an adult burger, aka green chiles. No more In-N-Out for me.

1 year, 7 months ago
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puckhead68, anonymous:

In-N-Out just raised their prices AGAIN. Went from $2.95 to $3.20 for a Double-Double. Guess I won't be going there as ofter as I used to. Not to mention that their meat patties are getting thinner and small.

1 year, 6 months ago
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Travasaurus, anonymous:

100% of my friends who went to INO (about 20 at the time) said the burgers were good-to-great but that the fries sucked big-time. When I finally got around to going, about a week ago, I now agree; the burgers (I got 2) were quite good but the ffs were about the worst I've ever had. I've got to believe it's because of some kind to eco-freak, "vegetarian" bent they have, coming from the Land of Fruits & Nuts or something, because they just tasted like something from, well, I don't know where because I've never had anything like that before; the taste was bland-to-non-existent and even the consistency was wierd. They may just have to learn that while their burgers are in good shape they might have to "Texan-ify" their fried potato offering a little bit, to suit the locals' tastes. Lose the "healthy" cottonseed oil and bring on the good stuff...

1 year, 4 months ago
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