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Monday, November 5, 2012
Restaurant review: Snuffer’s service ruins any dining experience
I don't care how much you love the food.
DALLAS Gratuity was added to our check the first time our party of TWO went to Snuffer’s for a burger. Talking about that day is too rough. The second visit was not on purpose. There is no way I would purposely go back to Snuffer’s. And by the way, sure, everyone just loves Snuffer’s so much it hurts. While that’s great and all, this place makes the service at Chuy’s seem dreamy.
Back to the part about not eating at Snuffer’s on purpose. This was a lunch scheduled by other people that I was forced to follow. My method of survival was to zip it. Do not speak. Not one single word would come from my face during lunch. Any conversation of previous shoddy service with two-top gratting would be null & void.
Before entering the building I received the “Everyone loves Snuffer’s, so it must be you” lecture. No. It’s impossible that anyone loves a place so much they would endure service sucking from levels beneath the earth’s surface. I guess this is why a server would add gratuity to a two-top. It’s the only way to secure a decent tip after slinging shady service all over the place.
For a while we didn’t really know who our server was. We begged random people for things throughout our meal. Everyone at the table sat pretending things were on the up and up. How could they not make some kind of unpleasant customer face? It was confusing to watch all the happy people at our table. Around this time one of the guys said, “I think they have a tip pool where everyone waits on different tables and the tips are split at the end.” Really? I don’t think so. Nobody in their right mind would wait tables if our mystery server is a part of any tip sharing responsibility.
Sitting at the table was like witnessing the eye of a hurricane make landfall. We finally figured out the identity of our assigned server. Not one plate was bussed from one table around us. She was a mess. I’m not talking about a hot mess. This particular mess is that of a regular mess. A hot mess is somewhat positive. Saying someone is a hot mess is kind of giving a compliment. Our server is a full blown basic mess.
Things To Consider Before Stating Service Sucks:
Is our server in a hurry? No.
Is the restaurant slammed? No.
Is there at least one employee that looks like they don’t suck? Yes.
Is this our server’s first day? I hope so.
Being given an app plate with human head hair on it seemed minimal in affecting this experience. It was actually kind of funny because I wasn’t allowed to express negative feelings after the “Everyone loves Snuffer’s, so it must be you” lecture. The hair resting all comfy on my app plate was off chit-chat limits. I decided to just stare at the hair and silently talk to myself about it.
Since everyone at the table was so excited about the cheese fries, I decided to try and feel happy for them. Someone even said, “These cheese fries are the best and did you know Snuffer’s is known for having the best cheese fries in Dallas?” This is a 9-year-old talking, so — howdy doody, great, and peachy. Guess what? Without conducting a survey, I bet Snuffer’s is not known for having the best service. Nope.
It really didn’t matter what the rest of the Snuffer lovers at the table ordered because all I needed was a veggie burger. The best part about ordering a burger at Snuffer’s is you can pick any kind of burger they offer and replace the carcass with a veggie burger. This excited me more than it should have. Eating this burger was glorious. Snuffer’s has a fantastic veggie burger. Excellent!
Describing our environment is simple. Think of a landfill piled with garbage two miles high. This is what it felt like sitting at Snuffer’s. Our table. Their table. Their neighbor’s neighbor’s table. Each and every non-pre-bus victim eventually left. The scene screamed please pre-bus something. Not one entree or app plate had been removed. Witnessing this kind of table tragedy is sad.
Look people, everyone loves Snuffer’s. If you do not like Snuffer’s then it is your fault. Do not blame Snuffer’s. People at my table are regulars, and they demand I understand these negative service feelings have to be my fault. Maybe there was some kind of service spell cast without our knowledge. It was still October at the time. I’m sorry. Fluke or spell – Snuffer’s service is too much of a scare.

Pegasus News Content partner - Almost Veggie
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jhayden, anonymous:
Bitter? I'm guessing you don't get invited to the next lunch.
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mygenius, anonymous:
I'd have to agree with you on the service for 1 out of the 20 or so times I've been to the Greenville location. They actually have a team waiting where you have a 'main' waitperson and then they tag team on refills and such. I've been there when it's slow and slammed and only had one bad visit. Of course this could be the new wave of employees as the last time I'd been is over a year ago.
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Egorsti, anonymous:
Snuffer's is one of those places in Dallas that have mysteriously become so overhyped that everyone believes it's the greatest thing ever. Campisi's is another.
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kingbrad2534, anonymous:
This may be the worst written article i've ever read. Does Belo even bother to read what they put out?
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TLS, anonymous:
@kingbrad2534 - Have you read her other articles? This one is an improvement.
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mezzetin_subaquatic, anonymous:
snufferbutts.
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Jason Rice, verified:
How dd I know, even before clicking, that it had to be the handwork of The E-less Wonder?
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Geoff Keah, verified:
Did you valet park this time?
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damn yankee, anonymous:
I'm sure she had her driver park the mercedes in an alley and wait until she was done.
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Jason Rice, verified:
You actually think she went inside?
Usually I get the feeling she would rather lick an anthrax petri than set foot in the places she reviews.
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christielb3, anonymous:
I would have to agree with this article. Every time I have been to Snuffers I have had the exact same experience. I am very patient and understanding and rarely am upset over bad service. I am compassionate that people have bad days and sometimes things just don't go as planned. But for the entire place?? Consistantly? I have never had a server that I was able to identify and could never get refills or anything needed at all. It's mind blowing to me. My last visit I literally begged four different servers (when I was actually able to finally get their attention!) to PLEASE take my money so I could leave. No one would! and no one could find someone who was serving me to take it. Not even the bartender would take it. They seriously REFUSED to take my money. After 2.5hrs I finally just left. It was absolutely astounding.
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JamesonMike, anonymous:
I have to agree with a number of other posters here who have pointed out how poorly written the "review" of Snuffer's is. It is a stunningly bad piece of writing that meanders and maddens with its cluelessness and clumsiness. It seems to begin in the middle of an unseen paragraph that leaves the reader scratching his head trying to figure out its meaning in context to anything that might be considered a legit review.
In any event, I've eaten at Snuffer's exactly once in the 26 years I've lived in Dallas. The experience was okay (nothing special) and the food was equally okay, even though the burger seemed to be actually bleeding on the plate it was so under-done. This was back before the food sissies began to insist ground beef had to be cooked to death. But I rather like VERY rare things and the burger was tasty. The cheese fries cooled too fast and became a sticky mass from which it was difficult to pluck out an individual fry. With every bite I had to ask myself if greasy fries smothered in processed cheese-stuff was worth the imminent heart attack.
I've learned that there are MANY great burger joints in this burg, including Hunky's on Cedar Springs, Motor and Maple burgers & beer on Maple near the street that used to be called Motor, In & Out Burger, Balls Burgers in the Villages of Preston Hollow at Northwest Highway and Midway, Smashburger, etc., etc., etc., as the late King of Siam used to say.
Once a place begins to rest on its laurels, it's the beginning of the end. Snuffer's seems to be proving that maxim. The one thing that will kill a business faster than a Zombie Apocalypse is poor service. I have been known to walk out in the middle of service over truly BAD waitering. Restaurant managers should fear my wrath. As it should be, the diner IS the boss.
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JamesonMike, anonymous:
I have to agree with a number of other posters here who have pointed out how poorly written the "review" of Snuffer's is. It is a stunningly bad piece of writing that meanders and maddens with its cluelessness and clumsiness. It seems to begin in the middle of an unseen paragraph that leaves the reader scratching his head trying to figure out its meaning in context to anything that might be considered a legit review.
In any event, I've eaten at Snuffer's exactly once in the 26 years I've lived in Dallas. The experience was okay (nothing special) and the food was equally okay, even though the burger seemed to be actually bleeding on the plate it was so under-done. This was back before the food sissies began to insist ground beef had to be cooked to death. But I rather like VERY rare things and the burger was tasty. The cheese fries cooled too fast and became a sticky mass from which it was difficult to pluck out an individual fry. With every bite I had to ask myself if greasy fries smothered in processed cheese-stuff was worth the imminent heart attack.
I've learned that there are MANY great burger joints in this burg, including Hunky's on Cedar Springs, Motor and Maple burgers & beer on Maple near the street that used to be called Motor, In & Out Burger, Balls Burgers in the Villages of Preston Hollow at Northwest Highway and Midway, Smashburger, etc., etc., etc., as the late King of Siam used to say.
Once a place begins to rest on its laurels, it's the beginning of the end. Snuffer's seems to be proving that maxim. The one thing that will kill a business faster than a Zombie Apocalypse is poor service. I have been known to walk out in the middle of service over truly BAD waitering. Restaurant managers should fear my wrath. As it should be, the diner IS the boss.
Link to this comment | Suggest removal
JamesonMike, anonymous:
I have to agree with a number of other posters here who have pointed out how poorly written the "review" of Snuffer's is. It is a stunningly bad piece of writing that meanders and maddens with its cluelessness and clumsiness. It seems to begin in the middle of an unseen paragraph that leaves the reader scratching his head trying to figure out its meaning in context to anything that might be considered a legit review.
In any event, I've eaten at Snuffer's exactly once in the 26 years I've lived in Dallas. The experience was okay (nothing special) and the food was equally okay, even though the burger seemed to be actually bleeding on the plate it was so under-done. This was back before the food sissies began to insist ground beef had to be cooked to death. But I rather like VERY rare things and the burger was tasty. The cheese fries cooled too fast and became a sticky mass from which it was difficult to pluck out an individual fry. With every bite I had to ask myself if greasy fries smothered in processed cheese-stuff was worth the imminent heart attack.
I've learned that there are MANY great burger joints in this burg, including Hunky's on Cedar Springs, Motor and Maple burgers & beer on Maple near the street that used to be called Motor, In & Out Burger, Balls Burgers in the Villages of Preston Hollow at Northwest Highway and Midway, Smashburger, etc., etc., etc., as the late King of Siam used to say.
Once a place begins to rest on its laurels, it's the beginning of the end. Snuffer's seems to be proving that maxim. The one thing that will kill a business faster than a Zombie Apocalypse is poor service. I have been known to walk out in the middle of service over truly BAD waitering. Restaurant managers should fear my wrath. As it should be, the diner IS the boss.
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gabe_s, anonymous:
Snuffers' juicy, well seasoned burgers on poppy seed buns, are hands down, the best in Dallas. The fresh, hand cut fries are awesome. Who goes to Snuffers for a vegetarian burger......get real!
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gabe_s, anonymous:
For the best lobster roll in Dallas, with a pound of fresh cooked lobster, never frozen, head over to the new T.J.s Seafood on Oaklawn at Hershel, it is not to be missed.
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