Wednesday, April 17, 2013
Terrell Owens gets in Twitter fight with American Airlines
He was on hold how long?
Thousands of people have been tweeting their reactions to yesterday's outages and flight-delays on American Airlines flights. Former Dallas Cowboy Terrell Owens was one of them and by the looks of it, he was not a happy camper.
See some of the interactions including a screenshot of his time on hold below.
This is how long I was on & off hold w/@americanair to get a new reservation... twitter.com/terrellowens/s… — Terrell Owens (@terrellowens) April 17, 2013
@terrellowens Our apologies for the long hold time, Terrell. We had a system outage yesterday causing our agents to be extremely busy. — American Airlines (@AmericanAir) April 17, 2013
.@americanair ALSO, it took me a few mins to find my cc & the agent asked me how much longer whn I've been on & off hold for an hr & 1/2 — Terrell Owens (@terrellowens) April 17, 2013
@americanair I talked w/2 agents during the time, the 2nd one was rude whn she asked me how much longer considering my patience #RUDE — Terrell Owens (@terrellowens) April 17, 2013
@terrellowens Again our apologies for your experience, our agents should always be courteous. Let us know if we can assist you here. — American Airlines (@AmericanAir) April 17, 2013
@nicolek22 @americanair I am beyond appalled! Tht's why I try to avoid flying @americanair if possible and I fly @delta and @southwestair — Terrell Owens (@terrellowens) April 17, 2013
@americanair would like to know where I can send a formal complaint, I took both agents names — Terrell Owens (@terrellowens) April 17, 2013
@terrellowens Again, our apologies for the rudeness you experienced. Please share your details with us here: bit.ly/AACR1 — American Airlines (@AmericanAir) April 17, 2013
And there you have it. As someone who traveled with American Airlines just a few months ago I can honestly say that I’m not surprised that he went through all that.
Sadly, my experience was also very unsatisfactory and I ended up getting home about five hours later than expected, or an equivalent of 3-4 phone calls to AA’s customer service line in Terrell Owen’s time. Thankfully, Terrell had a full battery.
Have you had any nightmarish experiences with airlines in the past? Share them below.
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