Monday, January 14, 2013
Three DFW companies make “most hated” list
That's 30%. Yikes.
Bankrupt American Airlines, headquartered in Fort Worth, has "very unhappy workers" -- rude, unhappy workers, in fact, according to ratings sites Glassdoor and AirfareWatchdog.com. But it only ranked as the country's seventh most hated company in America in a story by 24/7 Wall St. Plano-based J.C. Penney took the top spot.
The story doesn't go easy on JCP's past. "J.C. Penney went from being a mediocre national retailer with modest challenges to one of the great public company management disasters of the last few years," it says. Stocks have plummeted more than 40% since former Apple chief Ron Johnson took over.
Here's the list of all 10 companies, with DFW-based brands in bold:
1. J.C. Penney (Plano) -- "They’ve made every misstep you could imagine," said Durban Capital’s retail analyst Steve Kernkraut
2. Dish Network Corp. -- has a "culture of condescension and distrust"
3. T-Mobile USA -- lost more than a million subscribers in 9 months while AT&T and Verizon grew
4. Facebook Inc. -- public utilities companies are the only industry more hated than Facebook, according to one survey
5. Citigroup Inc. -- reportedly bad customer service
6. Research In Motion Ltd. (Irving) -- hasn't launched a product that has resulted in meaningful sales since early versions of the BlackBerry
7. American Airlines (Fort Worth) -- "has, in a remarkably short period of time, ruined its relationships with shareholders, bondholders, pilots, customers, suppliers, and most of its other employees"
8. Nokia -- fell behind in smartphone race
9. Sears Holding Corp. -- shares dropped by 60% in five years
10. Hewlett-Packard -- "the second worst-ranked personal computer brand in 2012"
The study compared customer satisfaction, stock performance, employee satisfaction, and management decisions.Follow @sblaskovich
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