danatCooppies

As one of the Partners at Cooppie's, I think everyone deserves to know that within minutes of receiving an email from RHuemmer I sent her a detailed response taking full responsibility for our mistakes at the restaurant, and telling her how sorry I was. I invited her and her family back to the restaurant, at my expense, so that we could show her how great Cooppie's can be! As restaurant owners, we know full well that at times we can make mistakes and drop the ball with food and service--but that doesn't mean the whole restaurant is bad, it just means we're human, and we blew it during that visit, and we need to focus on fixing our mistakes and diligently caring for all our guests. We love feedback, positive or negative, and take it all to heart with a serious focus on improving our weaknesses and getting better every day. At Cooppie's, we have hundreds of guests everyday who love the restaurant--and we want and need MORE guests, and I realize that when people have bad experiences, it is their right to not come back to the restaurant, and to share their experience with others if they choose. But when the business owners want to say sorry, want to make it right, and are involved in the details of the business, I know that most people appreciate that and give us the chance. I am hopeful that all of the Pegasus News readers will understand there's two sides (or more) to every story, and that at Cooppie's, we care, we take responsibility, and we are real people.