dheidle
Joined Jan. 24, 2006
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6 years, 8 months agodheidle's comment on:
Customer dis-service
Customer service (or the rampant non-existence of it these days) is one of my "hot" buttons. It's unbelievable, but GOOD customer service has become nothing more than a business actually saying hello or thank you while you are at their place of business. Used to be, that was common courtesy and GOOD customer service was a business actually going out of their way to help you...
It seems I run into daily, but here's one of the more ridiculous examples of customer dis-service that I've had in the past few years...
I'm a home-improvement geek and own an older home that I'm slowly renovating. Therefore, I spend a lot of money at Home Depot annually... well, I did until last year. I'm at "my" Home Depot (Skillman & NW Hwy) to pick up some lumber. They are commonly "out of stock" on the items for which I'm looking at the time. But their propensity for customer dis-service is well-known in my neighborhood. The location stays very busy, but for some reason they typically will have 1 check-out line open for the line of 8-10 customers waiting to pay. Meanwhile, 6 or 7 folks in orange aprons are standing around by the customer desk doing nothing. Anyway, I digress... My Home Depot has the regular warehouse section (albeit one of the smaller ones around) and the Home Depot "Landscaping Center" next to it. Unfortunately, the 2 buildings are not connected via side entry doors like EVERY OTHER Home Depot I've ever been to. While I was there picking up the lumber, I realized I needed some lawn fertilizer. So, I walk over by the lawn equipment (which is located in the warehouse, NOT the Landscaping Cntr... figure that one out) thinking that they would at least have a few bags of fertilizer there. Nope. So, I seek out a guy on the next isle with the orange apron, and ask him if they have any bags of fertilizer in the warehouse. The conversation went like this:
Orange Apron: "No." Me: "Oh, OK. So you only have it next door?" OA: "Yeah, you'll have to pay for your stuff here and go over there to get the lawn feed." Me: "Wow... You guys planning on putting in an access via side doors to the Landscaping Center anytime soon? Most Home Depot's that I've been to have those." OA: "Well, do you have 2.5 million dollars?"
I was floored. The only thing I could say was "No, but I think the guy who owns Home Depot does!" Anyway, that was my last visit to Home Depot. The next day, I closed my Home Depot credit account, and opened a Lowe's account. I go to the Lowe's on NW Hwy in Lake Highlands on a weekly basis, and they know how to treat a customer.
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6 years, 10 months agodheidle's comment on:
Eastwood / Matt Thompson / Kirk Tatom
Looks like we will also have Kirk Tatom (formerly of Deep Blue Something) playing with us tonight as well. Kirk is also on the soundtrack to Lycanthrope.
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7 years, 1 month agodheidle's comment on:
None
Due to a scheduling conflict, this show has been cancelled.
Thanks,
Dave
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7 years, 3 months agodheidle's comment on:
Alleged Country Music Awards
I could not agree more...
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Old Settlers’ Park and Recreation Center
On May 22, 2013, the City of McKinney sponsored an open Pickleball Tournament at the Old Settler's Recreation Center that turned out to be totally unorganized. The courts were not prepared ahead of time and the tournament brackets had to be completed by an outside player instead of already being completed by the sponsor. The wait time between matches was ...